BP Oil Spill: When Crisis Management is Compounded by Social Media

I had the privilege of guest lecturing in Bill Imada’s graduate class at USC’s Annenberg School for Communication and Journalism (my alma mater). The title of the class — JOUR 568– is Critical Thinking and Crisis Management and I was asked to demonstrate the importance of social media in crisis communications and to present a case study. Well it turned out not being so much of a lecture — or even a case study for that matter — as it was a critical review of BP’s [lack of] response to the Deepwater Horizon disaster of April 2010 and the ensuing oil spill that leaked into the Gulf of Mexico for nearly 3 months unchecked.

Click through to the videos in the presentation. Especially BP Spills Coffee. Riotous, no? But there’s truth to every bit of the parody. While BP was too focused on its record-breaking earnings and deflecting blame, it needed to address the reality of what was — and is — a very human tragedy in the eyes and on the active social networks of the public. And BP was way too late to that game.

The U.S. government just approved the first permit for deep-water drilling in the gulf since the disaster and there remains no known fix should history repeat itself. But our consumer culture didn’t get to where it is today out of an abundance of caution. This is where crisis management runs counter to traditional public relations. Organizations cannot wait to get involved on social networks such as Twitter and Facebook, they must be proactively engaging and listening to their audiences. Sometimes communication is the only viable regulation.

Gone: Application Tabs on Your Facebook Profile

Facebook application profile tabs gone

Last.fm, iLike, Networked Blogs, Causes and any of the hundreds of third-party apps you may have incorporated into your Facebook Profile page are no longer there. As I wrote about last month, Facebook’s customizable profile experiment was short-lived even if its demise took over a year.

Before this weekend, if you added approved third-party applications to your Facebook profile, many would have the option of adding to your wall or as a profile tab. The default selection would be to your Boxes tab. Today, even the Boxes tab is missing the apps that you used / played with / were annoyed by over the past couple years. From NY times Quiz, to How big of a Cubs fan are you?, To Myflickr, finetune, and everything else under the sun: Gone. Granted, the Boxes tab on my profile used to run on and on and pretty certain that nobody ever checked it out (myself included). Now the Boxes tab shows nothing more than I’m allowed to display on my profile tabs: the Facebook proprietary applications “Video” “Photos” and tabs for “Links” I share, “Notes” I write or import from this blog via RSS, Events, and Questions. The Boxes column is much narrower and ads have returned.

It’s been fun taking advantage of Facebook’s more open experiments over the past couple years but now our Facebook profiles have returned to their original states as rather vanilla bulletin boards.

That said, if I do want to customize my online profile and incorporate apps and even add raw html… there’s always Myspace!

Get Schooled and Common Surprise Grant High in LA

The Get Schooled 2010 Challenge dropped in on L.A. on Friday, surprising the students at Ulysses S. Grant High School in Valley Village with a one-hour assembly hosted by MTV’s Sway and featuring Common.

“…I know y’all fresher than North Hollywood,” Common freestyled from a stage set up in the Grant High Lancers’ gym.

Los Angeles was the ninth stop on Get Schooled’s National Challenge and Tour, a program funded in part by MTV and the Bill and Melinda Gates Foundation. In each city, a top school is chosen by the district but the details and location of the school are kept under wraps to maximize the surprise. In L.A. Get Schooled is encouraging students to not just stay in school but to be proactive and take advantage of LAUSD programs such as City of Angels, to help those who are still a few credits shy of a diploma and the Green Dot Public Schools. The comprehensive website is loaded with resources and tips for students of all ages as well as volunteer opportunities, such as City Year. Everyone is encouraged to step up!

We caught up with Common and Sway to discuss the importance of programs such as Get Schooled. Watch the videos below!

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Interview with Common at Get Schooled Event in LA – 11/12/2010

I was lucky to get a couple minutes with Common following the filming of Get Schooled for MTV at Ulysses S. Grant High School in Valley Village. We spoke briefly about the event, education, and the ability of social media to empower him and his peers to create change.